Catalyst tracks service quality for one of Australia’s largest outsourcing projects. Catalyst gathers feedback from a number
of stakeholder groups on service quality and identifies key satisfaction drivers. Our client uses the research feedback to
target improvement initiatives and manage client communications, including:
Catalyst conducts ongoing new product testing for a world leading publisher of books, music, video and magazine products. We help to identify which new products will work in the local market and define target markets. Additional research for this client provides feedback on editorial content to fine tune products for an Australian audience. This research has resulted in over a dozen successful product launches.
Catalyst undertook a competitive market review for a manufacturing supplier in an industrial market. Customer and Prospect feedback was obtained to identify client strengths and weaknesses. Key driver analysis also revealed the underlying attitudes driving purchase decision making. As a result of the Catalyst report our client was able to:
- Reinforcing areas of strong performance
- Managing expectations on ‘fix’ priorities
Catalyst conducts ongoing new product testing for a world leading publisher of books, music, video and magazine products. We help to identify which new products will work in the local market and define target markets. Additional research for this client provides feedback on editorial content to fine tune products for an Australian audience. This research has resulted in over a dozen successful product launches.
Catalyst undertook a competitive market review for a manufacturing supplier in an industrial market. Customer and Prospect feedback was obtained to identify client strengths and weaknesses. Key driver analysis also revealed the underlying attitudes driving purchase decision making. As a result of the Catalyst report our client was able to:
- Promote itself on areas of competitive advantage
- Undertake a differentiation program where the marketplace perceived parity between suppliers
- Institute targeted training for Operations staff to address specific competency gaps
- Once again the team have found your comprehensive report insightful. You have given us plenty to work on with our customer base – Pernod Ricard
- You’re a Catalyst for change within our business – Orica Explosives
- Thanks again for the great quality of this survey – Maxxium Australia
- The survey was a fantastic experience for us. Being the first of its kind in Asia we learnt valuable lessons and hope to see some changes in the next edition – Aon Reinsurance
- Thanks Cam for all your help. This has been a great learning success for The Smith Family – Boomerang Integrated Marketing & Advertising
- Firstly, thanks for your time today and presentation. Created some useful and compelling actions post which of course, was the objective! – Signature Security Group
- With regards to the research - everyone was pleased and the results assisted programming in their decision not to go ahead with the program. – Network Ten
